Testimonials

Maxsmith has facilitators that ably demonstrate the importance of effective customer service delivery standards vis-à-vis the ever changing work and environment that we are operating as office administrators. Quite recommended for many NGO administration staff. KEEP IT UP.
Lily Munyanya , Administration Officer
Oxfam
This has been a wonderful experience. I have learnt quite a lot from how to handle customers to how to deal with some of the issues I have as a person. Frida is a wonderful teacher, she is patient, knows what she is doing and has good advice. I would do this again. Kudos!!
Timme Cidi Themo , Head Teacher
Early Learning Montessori Centre - Karen
The seminar was value adding. I learnt a lot on the customer service and administration.
Nelius Wang’ang’a , Office Manager
Adam Smith International Africa Ltd
This was an empowering course, I have learnt much and I'm ready to implement and rectify on places that I was not doing the right way.
Elizabeth Wataka , Administration Officer
Eclof Kenya (Ecumenical Church Loan Fund)
Keep up the good work. "You have made me a better front-line Manager”
Ms. Ramla Saad , Senior Support Officer
Kenya Ports Authority
Before start of seminar I didn't know what to expect. Have come out refreshed and encouraged. I was impressed by attendants – met people from different countries who are friendly and willing to share. It’s always good to feel the management from neighbouring countries and their views. Nice and looking forward to attending another seminar.
Lucy Kamau , Manager
Russell and Collins Ltd
I have personally been so empowered with how to approach issues especially where anger is concerned. I have more room to accommodate agitated clients. Great facilitation.
Victor Opondo , End User Support Officer (I.T)
Kenya Ports Authority
It was a very good seminar, interactive, educational and with real life office experiences. I got value for the money and time.
Mlangi Mambo , Accountant - Claims & Refunds
Kenya Ports Authority
This was very informative and Educative. It was very fun and the facilitator was on point and knew her work so well. I would urge Administrators to undertake this course as it will change their attitude and will make them understand their positions better. I loved it all.
Florence Muthoni Muroki , Short & Management Course Co-ordinator
College of Insurance
The best training in Customer Service ever attended, I wish I had undergone the training much earlier. I would recommend the training to anyone who is seriously in customer service
Thomas John Owesi , Account Manager
Kenya Power & Lighting Company
Amazing training/seminars from Maxsmith Group. This is a must training for all/any Administrative Assistant/Executive Secretary because it is quite equipping and informative. It is a worth training of shedding off "the rust" and polishing skills for better performance. I have come up with new things which will steer the company to greater heights.
Margaret Lubia , Administrative Assistant
The Boma Hotels
The training was very informative and I gained a lot of insights from it. The facilitator was awesome and she has inspired me to be a better person, both in my personal life and professionally.
Anne Gathura , Admissions & Students Affairs Officer
College of Insurance
It has been a great experience interacting with the various administrators from different organizations and mostly Maxsmith Group and a special thank you to the Facilitator for making the training process easy, fun and interactive. I have learnt that I need to improve on various areas to achieve more and better results
Virginia Nyokabi Ng'ethe , Administrator
Mwaura & Wachira Advocates
What I have learnt at Maxsmith Group was the best training I have ever come across because it goes beyond my work station expectation.
Ammos Okeyo Mkenye , Programmes Officer
National Fund for the Disabled of Kenya (NFDK)
The seminar was very successful and even went beyond my expectations. The session was lively and interactive and the lady taking us through it did it quite excellently. She seemed to have wide knowledge, the course content was relevant and I was able to learn lots and lots of new ideas regarding customer service.
Gloriah Nyawira Genson , Customer Relations
Sterling Capital Limited
I have to admit I have gained a lot in this training and I am now ready to go implement it in my current working place and any other place I would move to especially with regards to the internal customers they are always neglected and yet they are the ones who help grow the company.
Anne Njoki Njambi , Administrator
Voacom Networks Limited
Was great to appreciate that organizations are made of people with diverse motivational needs hence the need to interact with employees to understand their desires. If well motivated, there is always a positive impact to the organization.
Lilian Gachoki , Director
Doto Lako Investment Ltd
I'm grateful for the interesting Training on Customer Service for Front-line Office. For sure there will be a positive performance at work and outside work on how I handle situations because excellent customer service begins with me!!
Bernadette Bomett , Assistant Accounts Manager
Kenya Power & Lighting Company
I have learnt to be more patient, listen more and react less but help my customers. I believe my knowledge in customer service has been enriched and enhanced. Thank you Maxsmith Group
Rosemary Kiboro , Officer Quality Service
African Banking Corporation
I recommend this training to all managers working at Kenya Ports Authority. God Bless You.
Samuel K. Toroitich , Senior Cargo Billing Officer
Kenya Ports Authority - Mombasa
This training has really improved my knowledge on administration and customer service knowledge. I really appreciated and I would like to meet you again
Mary Wanjira Ichahuria , Administrator
BGP Kenya Ltd
It was a refreshing moment to listen and share experiences in handling clients of all sorts. The training made me feel more prepared to serve.
Esther Mwangi , Credit Controller
Institute of Certified Public Accountants of Kenya (ICPAK)
Value for Money workshop that had me involved explaining all issues I wanted addressed. The facilitation was powerful and the workshop organization was commendable.
Paul Bazibwe , Assistant Manager-Sales and Marketing
Victoria Motors LTD
I am glad to have been in this seminar where the instructor is friendly, interactive, engaging and listens to everyone. I learnt from her and also from others in the group. It’s been interesting and I have learnt a lot; to put into practice my role. I would recommend to many.
Kevin Kori , Administration – Internal/External Customer Care
Millward Brown E.A Ltd
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Videos

Date Posted: Thursday, November 27, 2014 - 12:30pm
Length of Video/Audio: 53:56
Date Posted: Wednesday, November 26, 2014 - 10:15am
Length of Video/Audio: 4:04
Date Posted: Friday, November 14, 2014 - 10:15am
Length of Video/Audio: 8:01

Upcoming Seminars/Workshops

The 2016 Managers & Supervisors Conference
Event Date: 10 Nov 2016 to 11 Nov 2016
Venue/Location: Villa Rosa Kempinski, Nairobi
Report writing and Presentation Skills Training
Event Date: 11 Aug 2016 to 12 Aug 2016
Venue/Location: Laico Regency Hotel, Nairobi, Kenya
Developing Team Effectiveness and Collaboration
Event Date: 8 Jul 2016
Venue/Location: Intercontinental Hotel, Nairobi, Kenya

What's new on Maxsmith Blog?

Be Ruthless And Focussed - Time Management Tips

Date Posted: 2 Mar 2015 - 1:15pm

Flexibility Is The Key To Negotiating The Deal That You Want

Date Posted: 23 Feb 2015 - 11:00am

How To Turn Your To-Dos Into Friends

Date Posted: 21 Feb 2015 - 3:15pm